Thank you for shopping with us at Mirza Shears! We want you to be completely satisfied with your purchase. If you’re not satisfied, please review our return policy below.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Time Frame: You must initiate the return within [30 days] of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used beauty instruments
- Items marked as final sale
- Gift cards
Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@mirzashears.com or call +92-300-2205143 to request a return authorization.
- Return Authorization: Once approved, you will receive instructions on how to return your item, along with a return authorization number.
- Shipping: You are responsible for the return shipping costs unless the item was defective or incorrect. We recommend using a traceable shipping service or purchasing shipping insurance.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refund Method: Approved refunds will be processed to your original method of payment within [7-10 business days].
Exchanges
If you would like to exchange an item for a different size or color, please contact us to initiate the process. Exchanges are subject to item availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of receipt. We will provide a solution, including a replacement or refund.
Contact Us
If you have any questions about your return or need assistance, please contact us at:
Address:
Small Industrial Estate,
Shahab Pura,
Sialkot, Pakistan
Phone: +92-300-2205143
Email: info@mirzashears.com
Thank you for choosing Mirza Shears! We appreciate your business and are here to help you with any concerns.